Privacy Policy

1. Introduction

American Innovation LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose and safeguard your information when you visit our website, use our services, submit forms, call us, or otherwise interact with our business.

This policy applies to all information collected through our website (www.americaninnovationllc.com), phone communications, text messages, email correspondence, in-person interactions, and any related services, sales, marketing or events (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our Services.

2. Information We Collect

2.1 Personal information you provide

We may collect personal information that you voluntarily provide to us when you request an estimate, schedule a consultation, enter into a contract, contact us, or otherwise interact with our Services. This information may include:

• Full name, mailing address, email address and telephone number
• Property address, ZIP code and project details
• Payment and billing information
• Communications you send to us (emails, texts, phone calls, voicemails)
• Information provided on forms, applications or permit documents
• Signatures (electronic or physical) on contracts and agreements
• Any other information you choose to provide

2.2 Information collected automatically

When you visit our website, we may automatically collect certain information, including:

• IP address, browser type, operating system and device identifiers
• Pages viewed, links clicked and time spent on our website
• Referring URL, search terms and campaign tags in the link you arrived on
• Cookies, web beacons and similar tracking technologies
• General geolocation data based on IP address

2.3 Information from third parties

We may receive information about you from third-party sources, including marketing partners, social media platforms, advertising networks, public databases, and subcontractors or suppliers involved in your project.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate and maintain our construction, plumbing, heating and air conditioning, and landscaping services
• To prepare and deliver project estimates, quotes and contracts
• To process payments and manage billing
• To communicate with you about your project, including by phone, email, text message and mail
• To process permit applications and comply with regulatory requirements
• To respond to your inquiries, comments and requests
• To send marketing and promotional communications, with your consent
• To improve our website, services and customer experience
• To comply with legal obligations, resolve disputes and enforce our agreements
• To protect the safety, rights and property of our company, our customers and the public

4. Telephone Consumer Protection Act (TCPA) Compliance

We are committed to full compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and all applicable Federal Communications Commission (FCC) regulations.

4.1 Express written consent

By providing your telephone number and submitting a form on our website, clicking a “Submit,” “Request an Estimate,” “Continue” or similar button, or otherwise providing express written consent, you agree that we and our authorized agents may contact you at the telephone number(s) you provided using:

• Autodialed and/or prerecorded calls and text messages
• Artificial voice messages
• SMS/MMS text messages

This consent is provided for the purpose of delivering the services you requested, scheduling appointments, providing project updates, following up on estimates, and for marketing and promotional communications related to our services.

4.2 Consent is not a condition of purchase

Your consent to receive autodialed or prerecorded calls and texts is NOT a condition of purchasing any goods or services from us.

4.3 Message frequency and charges

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any charges incurred from your carrier related to messages we send.

4.4 Opt-out / revocation of consent

You may revoke your consent to receive calls or text messages at any time by:

• Replying STOP to any text message you receive from us
• Calling us at (949) 991-8237
• Emailing us at info@americaninnovationllc.com
• Submitting a written request to 3827 Grant St, Apt 4, Corona, CA 92879

Upon receipt of your opt-out request, we will honor it within a reasonable timeframe and send you a one-time confirmation message.

4.5 Do Not Call compliance

We maintain an internal Do Not Call list and honor the National Do Not Call Registry.

5. California Consumer Privacy Act (CCPA/CPRA) Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

5.1 Your rights

• Right to know what personal information we collect, use, disclose and retain
• Right to delete personal information we hold about you
• Right to correct inaccurate personal information
• Right to opt out of the sale or sharing of personal information
• Right to limit the use of sensitive personal information
• Right to non-discrimination for exercising any of these rights

5.2 How to exercise your rights

Call (949) 991-8237, email info@americaninnovationllc.com, or write to 3827 Grant St, Apt 4, Corona, CA 92879. We will verify your identity and respond within 45 days. You may designate an authorized agent to make a request on your behalf.

5.3 Sale and sharing

We do NOT sell your personal information. We do not share your personal information for cross-context behavioral advertising.

5.4 Categories of information collected

Identifiers; commercial information; internet or other electronic network activity; geolocation data; professional or employment-related information where relevant to a project; and inferences drawn from the above.

6. Data Security

We implement commercially reasonable administrative, technical and physical security measures to protect your personal information. No method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, to comply with our legal and accounting obligations, and to resolve disputes. Project and contract records are retained for a minimum of four (4) years after completion, consistent with California requirements for licensed contractors.

8. Third-Party Services and Disclosures

We may share your information with:

• Subcontractors, suppliers and material vendors engaged on your project
• Payment processors
• Government agencies, building departments and inspectors, for permits and inspections
• Insurance and bonding providers
• Professional advisors such as accountants and attorneys
• Website hosting, customer-management, and marketing service providers who process data on our behalf
• Law enforcement or regulators where required by law, subpoena or court order

We may also disclose information in connection with a merger, sale or transfer of all or part of our business.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the site, remember your preferences, and measure traffic and advertising performance. We may use services such as Google Analytics and the Meta Pixel. You can control cookies through your browser settings; disabling cookies may affect some features of the site.

10. Children’s Privacy

Our Services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, contact us and we will delete it.

11. Do Not Track Signals

Our website does not currently respond to “Do Not Track” browser signals.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page with a revised effective date. Your continued use of the Services after a change constitutes acceptance of the updated policy.

13. Contact Us